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Shipping and Delivery Policy

Last updated: April 2026

Thank you for your purchase at Nutricity Netherlands. We strive to deliver your order quickly and reliably.

Order processing (Processing time)

All orders will be shipped within 1–5 business days processed (excluding weekends and holidays).

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Time (Transit Time)

The delivery time varies depending on your location.

The estimated delivery time is 4–20 business days.

Note:

  • The exact delivery time for your location will be displayed during checkout.
  • Delays may occur due to customs clearance, carriers, or busy periods.

Shipping Area

We ship within the Netherlands and to selected international destinations. Availability and delivery times are displayed at checkout.

Track your order

As soon as your order is shipped, you will receive a tracking number by email to track your shipment in real-time.

Customs, taxes, and import duties

All prices on nutricity.nl include applicable taxes and import duties where applicable. In most cases, no extra charges will be charged upon delivery.

Damaged, lost or missing packages

If your order arrives damaged, lost in transit, or is incomplete, we're happy to help:

  • Damaged items: Contact us within 48 hours of delivery and send clear photos of the product and the packaging.
  • Lost packages: If the tracking is not updated or your package does not arrive within the expected timeframe, please contact our customer service.
  • Missing items: Report missing items within 48 hours of receiving your order.

After verification, we offer a free replacement or resend with no extra cost.

Disclaimer incorrect address

Customers are responsible for providing a correct delivery address. If an incorrect address is provided:

  • Can we not guarantee delivery or replacement?
  • If the order has already been shipped, then shipping costs are non-refundable.

Contact

For questions about shipping, please contact our customer service. We’re happy to help you further.

E-mail: [email protected]